HP Printer Error SC1187: 3 Proven Fixes
📑 In This Guide
Is your HP OfficeJet printer showing error SC1187? You are not alone. The error code SC1187 indicates carriage jam, and it affects thousands of HP printer users worldwide. The good news is that this error is usually fixable at home without calling a technician.
In this comprehensive guide, we will walk you through 3 proven methods to fix HP error SC1187. We have organized these fixes from the simplest to the most advanced, so you can start with the easiest solution first. Most users can resolve this error in under 19 minutes.
What Is HP Error SC1187?
Error SC1187 is a common HP printer error that indicates carriage jam. This error can appear on your printer's control panel display or as a pop-up message on your computer screen when you try to print.
When error SC1187 occurs, your printer may stop printing, flash warning lights, or display the error code. The root cause is typically related to the printhead carriage is stuck and cannot move. Understanding what triggers this error is the first step toward fixing it.
Error SC1187 can affect various HP OfficeJet models, both older and newer versions. If you are experiencing this error, do not worry — we have compiled all the necessary troubleshooting steps below to help you get your printer back to正常工作.
Common Causes of SC1187
This error can be triggered by several factors. Understanding the root cause helps you choose the right fix.
- The printhead carriage is stuck and cannot move.
- General printer maintenance needed.
- Environmental factors like dust or humidity.
Printer Models Affected by SC1187
SC1187 has been reported on the following HP printer models:
| Printer Series | Models | Common? | Easy Fix? |
|---|---|---|---|
| HP OfficeJet | 6070, 6560 | ⚠️ Sometimes | ✅ Yes |
Support code SC1187 may appear on various HP printer models.
3 Proven Ways to Fix SC1187
Try these methods in order. Start with the easiest and most common solutions first.
Method 1: Power Cycle
Easy ⏱ 2 minutes-
1. Turn printer off.
2. Unplug power cord.
3. Wait 60 seconds.
4. Restart printer.
Method 2: Check Carriage Jam
Easy ⏱ 5 minutes-
1. Open all printer access doors.
2. Check for any visible issues.
3. Clean if necessary.
4. Close all doors securely.
Method 3: Run Printer Diagnostics
Medium ⏱ 10 minutes-
1. Access printer menu.
2. Select Diagnostics or Tools.
3. Run full diagnostic test.
4. Review results and follow recommendations.
If none of the methods resolve error SC1187, it is time to call HP customer service. Have your printer model and serial number ready.
Frequently Asked Questions (FAQs)
Error SC1187 on HP printers indicates carriage jam. This means the printer has detected an issue that prevents normal operation.
Follow the step-by-step methods in this guide. Start with a power cycle, then check the carriage jam, and proceed with the remaining fixes in order.
Yes, most HP error SC1187 cases can be resolved at home using the methods in this guide. Professional help is rarely needed.
If the fix is software or connection related, it is free. If a replacement part is needed, costs vary from $15 for cartridges to $150 for hardware repairs.
Hardware defects causing error SC1187 are typically covered under HP's standard warranty. Consumables like ink and toner are not covered.
Conclusion
HP error SC1187 can be frustrating, but as you have seen, there are 3 effective ways to resolve it. In most cases, starting with a simple power cycle or checking your cartridges will solve the problem quickly.
If you have tried all the methods above and the error SC1187 persists, it may be time to contact HP support for professional assistance. Remember to keep your printer's firmware updated and use genuine supplies to prevent future errors.
Start with a power cycle for HP error SC1187. If that fails, check your cartridges and clean the contacts.